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7 Reasons The Traditional Web Design Process is Broken

When’s the last time you stopped and thought about how your website is performing? Have you ever thought to look beyond the generic Google Analytics numbers you pull (or maybe don’t pull) each month and ask yourself if your website is actually working for you? Getting these answers are not as daunting as you might think – at least, not if you abandon the traditional web design process. It had its day in the sun, but growth-driven design (GDD) is the new method of web design that will take your site from collecting cobwebs to driving major growth. But why, exactly, should we throw traditional web design out the window?

Customer Journey Mapping Series: Key Things to Remember when Making and Using a Customer Journey Map

In this series, we’re breaking down everything you need to know to use customer journey maps in your utility. If you’re just checking in, start with the what, why, and how blog entries.

Fewer than half of marketers feel confident their organization understands their customer journey. This could be because the sheer number of customer engagement channels available now makes it far more difficult to establish how different points of contact are perceived. Achieving a single view of the customer may be particularly challenging for large multifunctional organizations like utilities compared to smaller companies, for similar reasons—their systems are perhaps just too large and complex to track effectively.

Customer Journey Mapping Series: How to Create a Customer Journey Map

In this four-part series, we’re discussing the importance of optimizing your customers’ experiences through customer journey maps. If you’re just joining us, check out the first  and second  blogs of the series.

So, you’ve already decided that a customer journey map is an essential tool for optimizing your utility’s demand side management programs. Here’s how you go about creating one.

Customer Journey Mapping Series: Why is Mapping Your Customer Journey Critical to Success?

In part one of this four-part series, we discussed how to use customer journey mapping in your utility.

Are you using customer journey mapping to optimize your customers’ experiences with your utility? If not, it’s time to start.

In our previous blog on this topic, we discussed the different stages of the customer journey and how they relate to your customers’ evolving experience with your utility. In this blog, we’ll discuss how to create a customer journey map to help you understand each interaction customers have with your brand.

Customer Journey Mapping Series: The Marketing Technique 34% of Utilities Are Using to Improve Customer Experience

Utility customers, like consumers in every sector, are constantly bombarded with offers and information. Understandably, they won’t participate unless the messaging resonates, and their experience is smooth and easy. That’s why it’s vital that programs and marketing plans are carefully designed to be relevant and friction-free for the customer, with no hiccups or sticking points that could shut down engagement.

THE FOREFRONT OF INNOVATION

Want to stay abreast of regulatory updates, inspiring innovations and thought leadership related to grid optimization? Welcome to our blog, where Franklin Energy’s experts come to delve into everything you need to know to stay at the top of your game in our ever-changing environment.

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