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Sometimes the Best Service is Self-Service

As product manager for technology solutions, I look down the road to find or develop key solutions and partnerships that will keep us on top of the game. I haven’t always been forward-looking when it came to technology however. Back when self-checkout registers were introduced in grocery stores, I was working as a manager for a chain office supply store. Part of my responsibilities included overseeing customer service and training staff to make our customers’ experience as enjoyable as possible – so I had a hard time seeing the value in asking customers to ring up and bag their own groceries.

THE FOREFRONT OF INNOVATION

Want to stay abreast of regulatory updates, inspiring innovations and thought leadership related to grid optimization? Welcome to our blog, where Franklin Energy’s experts come to delve into everything you need to know to stay at the top of your game in our ever-changing environment.

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