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Sometimes the Best Service is Self-Service

As product manager for technology solutions, I look down the road to find or develop key solutions and partnerships that will keep us on top of the game. I haven’t always been forward-looking when it came to technology however. Back when self-checkout registers were introduced in grocery stores, I was working as a manager for a chain office supply store. Part of my responsibilities included overseeing customer service and training staff to make our customers’ experience as enjoyable as possible – so I had a hard time seeing the value in asking customers to ring up and bag their own groceries.


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