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Pain Free Customer Assessments with Efficiency Clipboard

In an ever-changing world that demands more, better and quicker solutions daily, it’s essential to have the right equipment. You need a technology solution that supports customers’ expectations, as much as program needs. An effective energy assessment tool should have capacity and flexibility to adapt to the fluidity of the marketplace by design. No add-ons. No missing links.

Sometimes the Best Service is Self-Service

As product manager for technology solutions, I look down the road to find or develop key solutions and partnerships that will keep us on top of the game. I haven’t always been forward-looking when it came to technology however. Back when self-checkout registers were introduced in grocery stores, I was working as a manager for a chain office supply store. Part of my responsibilities included overseeing customer service and training staff to make our customers’ experience as enjoyable as possible – so I had a hard time seeing the value in asking customers to ring up and bag their own groceries.

Not Just Big Data…Better Data

Each year at AESP there is the expected and the unexpected. Sessions that have been trending for some time and new takeaways. My takeaway and the echoed buzz amongst the conference chatter: just how to make the customer experience digital and keep it beneficial.

Is Your Technology System Working for You or Against You?

Big data management. Security. Accuracy. Agility. Mobility. Program implementation software is a necessity to serve our clients and their customers in today’s climate. Client programs are ever-changing and -growing. Majority of customers are accustomed to paperless processes and some require it for participation. But it’s more than that.

Efficiency Clipboard Recycles Your Note Pads for Good

The legal pad. It’s a beautiful thing. Tucked inside my faux-leather padfolio, I can thumb through a mishmash of meeting notes, data collection, light bulb ideas and occasional doodles from work days gone by.

Over the past 13 years at Franklin Energy, I’ve penned my way through countless legal pads. Filled front and back with jotted-down concepts and calculations. I often find myself leafing back through page after page of notes to find that one brainchild, that one day, how many months ago.


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