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The Astonishing Prevalence of Voice Assistants and Why Utilities Need to Act

“Hey Alexa, how many people have invited voice-based personal assistants into their homes?” The answer: millions and counting.

Smart Home for the Holidays

In a day and age where almost anything can be managed from our smart phones, it’s no surprise that our homes are now among the list. Comfort and convenience are key, and that’s why smart home apps have become increasingly popular. They allow users to remotely manage an array of connected devices such as thermostats, smart speakers, smart light bulbs, video doorbells and more!

Artificial Intelligence in Action

Artificial intelligence (AI) has quickly become a key component in all kinds of industries, and this growth isn’t anticipated to slow down. It has even begun affecting the energy industry, and this revolution could reinvent how utilities run, compete and thrive in the near future. Whether you’ve recognized it or not, AI has already penetrated the industry and will continue to do so. Let’s take a look at some of the ways utilities should begin leveraging AI capabilities to provide a more integrated experience for their customers.

Why Utilities Need to Disrupt Themselves

One of the biggest challenges facing utilities is how to move forward with next-gen, user-friendly tech that creates an atmosphere of transparency, engagement and maybe even an element of humor. How does a traditionally opaque and conservative industry develop deeper, more transparent customer relations?

What Smart Speaker Customers Really Want from Utilities

In 2015, Amazon’s first voice-controlled smart speaker, Echo, was released across the United States, along with its virtual assistant service Alexa. Since then, sales have exploded. Amazon now ships tens of millions of units each year, and competing devices from Google and Apple are also gaining impressive market penetration.

THE FOREFRONT OF INNOVATION

Want to stay abreast of regulatory updates, inspiring innovations and thought leadership related to grid optimization? Welcome to our blog, where Franklin Energy’s experts come to delve into everything you need to know to stay at the top of your game in our ever-changing environment.

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