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What Smart Speaker Customers Really Want from Utilities

In 2015, Amazon’s first voice-controlled smart speaker, Echo, was released across the United States, along with its virtual assistant service Alexa. Since then, sales have exploded. Amazon now ships tens of millions of units each year, and competing devices from Google and Apple are also gaining impressive market penetration.

Marketplace Enhancements for Your Online Store

As utility customers grow and change, the services and products they need—and the shopping experience to buy them—do too. That’s why marketplace enhancements might be a good upgrade for your online store. These enhancements can:

Beyond Net Metering: What's Next?

Net metering has created some issues in terms of compensation for distributed solar. Under net energy metering, utilities compensate solar owners at the same retail rate for power sent to the grid as the customers pay for the electricity they consume. It has been almost too successful, utilities say, as it allows customers with solar arrays to dramatically reduce their bills, shifting the burden of infrastructure costs to the remaining customers.

What is a Home Utility Report?

A home utility report (HUR) is a report that’s compiled and emailed or sent to customers from their energy provider. It details their home energy use, similar to the miles-per-gallon sticker on the window of a new car. The report compares the consumer’s energy use to approximately 100 occupied homes in the area that are similar to theirs in size, type (condo, apartment or single-family dwelling) and the heating sources they use. It also compares their own use from year to year.

Why Now is the Time for a Customer Engagement Platform

Nearly 50 percent of electricity consumers in the United States, across almost all 50 states, now have smart meters in their homes and businesses. In just 10 years, coverage has grown from next to nothing to 71 million households being part of the ‘smart ecosystem.’

THE FOREFRONT OF INNOVATION

Want to stay abreast of regulatory updates, inspiring innovations and thought leadership related to grid optimization? Welcome to our blog, where Franklin Energy’s experts come to delve into everything you need to know to stay at the top of your game in our ever-changing environment.

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