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Eric Wall

Technology Product Manager
Eric Wall possesses a unique balance of visionary thinking and pragmatic rationalism. This nature has made him the go-to technical guru for both his team and clients. He supports utility programs’ goals and upholds customer satisfaction by building and managing critical technologies and strategies. He is always searching for more efficient ways to streamline processes and alleviate end-user pain points. Eric holds a bachelor’s degree in mechanical engineering from the University of Wisconsin-Milwaukee and has earned certifications in energy management, demand side management and engineering.
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Recent Posts

From 1984's Telescreens to Smart Speakers: How Lessons Learned Can Accelerate Customer Portal Adoption

“…you could not assume that you were much safer in the country than in London. ... there was always the danger of concealed microphones by which your voice might be picked up and recognized...” - 1984 by George Orwell

A Utility Love Letter

Dear Utility,

This is hard to write, but I think it needs to be said. I think the world of you, but lately, things have been tough. You know it, I know it. I think our relationship needs to evolve, or we both need to move on…

Sometimes the Best Service is Self-Service

As product manager for technology solutions, I look down the road to find or develop key solutions and partnerships that will keep us on top of the game. I haven’t always been forward-looking when it came to technology however. Back when self-checkout registers were introduced in grocery stores, I was working as a manager for a chain office supply store. Part of my responsibilities included overseeing customer service and training staff to make our customers’ experience as enjoyable as possible – so I had a hard time seeing the value in asking customers to ring up and bag their own groceries.

Is Your Technology System Working for You or Against You?

Big data management. Security. Accuracy. Agility. Mobility. Program implementation software is a necessity to serve our clients and their customers in today’s climate. Client programs are ever-changing and -growing. Majority of customers are accustomed to paperless processes and some require it for participation. But it’s more than that.

Efficiency Clipboard Recycles Your Note Pads for Good

The legal pad. It’s a beautiful thing. Tucked inside my faux-leather padfolio, I can thumb through a mishmash of meeting notes, data collection, light bulb ideas and occasional doodles from work days gone by.

Over the past 13 years at Franklin Energy, I’ve penned my way through countless legal pads. Filled front and back with jotted-down concepts and calculations. I often find myself leafing back through page after page of notes to find that one brainchild, that one day, how many months ago.


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