Imagine this: You’re a large utility in the South with over 2.6 million customers. You focus deeply on engaging these customers, providing them with exceptional service and keeping rates below the national average. In fact, you’ve done so well that you’ve ranked #1 in customer satisfaction by JD Power for the last three years in a row.
But now, you’ve hit a roadblock. You want to maintain your shining reputation for meeting customers’ needs and providing top-notch service, but you also need to generate new revenue and further increase the regard customers hold for your utility. Where do you turn?