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Elly Lin

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Driving a Seamless Customer Experience

In the energy efficiency business, it is common for utilities to offer a portfolio of a dozen energy savings programs implemented by several third-party implementors. However, this can result in a confusing digital customer experience. Programs are advertised inconsistently, using different branding and messaging, making it difficult for customers to navigate program information and expectations. The disjointed process may even prevent customers from engaging altogether.

The Astonishing Prevalence of Voice Assistants and Why Utilities Need to Act

“Hey Alexa, how many people have invited voice-based personal assistants into their homes?” The answer: millions and counting.

THE FOREFRONT OF INNOVATION

Want to stay abreast of regulatory updates, inspiring innovations and thought leadership related to grid optimization? Welcome to our blog, where Franklin Energy’s experts come to delve into everything you need to know to stay at the top of your game in our ever-changing environment.

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