Customer Experience by Design: How to Drive Loyalty and Results
September 2, 2025 •Laina McQueen
A quiet revolution is reshaping the way we think about utility programs. As customer expectations evolve and complexity increases, one thing is...
Read MoreThe AI Energy Forum: Shaping Smarter Energy Futures
August 25, 2025 •Sushma Annareddy
At Franklin Energy, we don’t see artificial intelligence as a passing trend—we see it as a lasting, powerful tool. But like any tool, its impact...
Read MoreDesigning for Impact: Rethinking How We Engage Disadvantaged Communities in Energy Efficiency
August 18, 2025 •Lee Ann Head
I’ve spent much of my career looking at energy efficiency data, but my most recent project was different. When we set out to study the experiences...
Read MoreIntegrating Programs to Expand EV Charging Infrastructure While Enhancing Grid Planning and Load Optimization
August 11, 2025 •Lee Ann Head
As electric vehicles (EVs) proliferate across the United States, utilities are facing a pivotal moment in grid planning. The rapid deployment of EV...
Read MoreAcross the country, far too many households continue to carry the burden of high energy costs. These challenges are compounded by complex program...
Read MoreReimagining DSM: How AI Is Unifying Behavioral Energy Programs
At Franklin Energy, we know that solving today’s energy challenges takes more than...
Read MoreThe energy landscape is evolving rapidly. Climate goals, policy shifts, and rising customer expectations are driving change at every level. But amid...
Read MoreAs our world accelerates toward a more digitized and decentralized modern energy future, cybersecurity is no longer a technical afterthought—it is a...
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